Terms And Conditions

1. Introduction

By accessing or using the Ola Aesthetics website (www.olaaesthetics.com), booking our services, or purchasing products, you agree to be bound by these Terms and Conditions. These Terms comply with the latest UK consumer and data protection laws, including the Consumer Rights Act 2015, GDPR, and relevant e-commerce regulations.

2. Appointments, Cancellations & Late Arrivals

Cancellations

We require a minimum of 48 hours’ notice for all cancellations or changes to appointments. Failure to give sufficient notice may result in the loss of your booking deposit or a cancellation fee of up to 50% of the treatment cost.

Late Arrivals

If you arrive late, we will do our best to accommodate you. However, your appointment may be shortened or rescheduled, and full charges may still apply.

3. Promotional Terms and Conditions

• Offers are subject to availability.
• Promotions cannot be used in conjunction with other discounts unless otherwise stated.
• Ola Aesthetics reserves the right to withdraw or alter promotional offers at any time without prior notice.

4. Service Guarantee

At Ola Aesthetics, we strive to deliver services with reasonable care and skill. If you are not satisfied with any aspect of your treatment, please contact us within 48 hours via email at ola@olaaesthetics.com so that we can discuss a resolution.

5. Complaints

Vexatious Complaints

We are committed to resolving complaints fairly and efficiently. However, vexatious, abusive, or unsubstantiated complaints will not be tolerated. We reserve the right to refuse service or further communication in such cases.

Consultation Requirement

Should you wish to make a formal complaint regarding a treatment or service, you must arrange a face-to-face consultation at a mutually convenient time to allow us to assess your concerns properly. This is to ensure a clear and fair understanding of the issue.

Refunds

Refunds for treatments will only be issued if it is determined that the service was not carried out with reasonable care and skill.

Refunds will not be provided for dissatisfaction based on personal preferences where the treatment was performed correctly.

Any agreed refund will be processed within 14 calendar days.

6. Ola Aesthetics Gift Cards

• Gift cards are valid for 12 months from the date of purchase.
• They are non-refundable and cannot be exchanged for cash.
• Lost or stolen gift cards will not be replaced.
• Gift cards must be presented at the time of payment.

7. About Clearpay

Clearpay allows you to pay for your treatments in four equal instalments, due every two weeks. To use Clearpay, you must be at least 18 years old and a UK resident. Late fees may apply if payments are missed. For full terms, visit the Clearpay website.

8. Data Protection

We are committed to protecting your privacy. Your personal data is collected, stored, and used in accordance with the General Data Protection Regulation (GDPR). For details on how we use your data, please refer to our Privacy Policy.

9. Website Use Terms

By using www.olaaesthetics.com, you agree:
Not to use the site for unlawful purposes.
Not to upload or transmit viruses or harmful content.
That all content is the property of Ola Aesthetics and cannot be reproduced without permission.
We reserve the right to modify the website or suspend access at any time.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

For any further information or clarification, please contact ola@olaaesthetics.com.

22 March 2022. All rights reserved.

OLA Aesthetics. Registered in England number 13963252